Feedback is Critical for Accelerating Success

by Joe Lavelle on August 9, 2009

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The next time that you are running errands around town for the day, take notice of how many times you are asked to complete a performance survey at the various businesses that you visit.  On a recent weekend outing, I was given the opportunity to complete a postcard left on the table at a restaurant, informed by a cashier about an online survey I could submit in order to win a gift card, and informally asked by another store manager if I was happy with my experience at his store that day.  Then, when I returned home and made a purchase through an online shopping site, I was greeted with a pop-up survey offering ten percent off my next purchase in return for sharing my opinion.  If you are a business owner and you want to offer the best possible product and find new ways to attract customers, you will take the opinions of their customers seriously.  And, here is a key point … you need to be willing to hear the bad feedback as well as the compliments.

Employers should not stop their mission of gathering ongoing feedback with the customers who walk through their doors or visit their websites.  Who better to offer thoughts on the current practices of a business than the men and women who work there?  By surveying your employees about the practices of your company, as an employer you can accomplish two important goals.  First, assuming that honesty is appreciated and received without repercussion, you can learn some critical information about what is going on within the walls of your business.  Second, by showing value to the thoughts and suggestions of employees, you will make those who work for you feel more connected to the organization and build greater company loyalty.  It’s a win-win situation!  You learn how to improve your business and therefore increase profits and your employees become better, motivated workers.

In my book, Act As If It Were Impossible to Fail, the importance of being open to feedback is just one of many tips that I give to professionals who are interested in accelerating their career and getting those larger paychecks for which they have been striving.  I hope that you will take the time to read my new book upon its release and let me how the advice worked for you.  I also am available for personal coaching for professionals, so I would love to hear from you.  Let’s discuss where you want your career to go and how I can help!

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